What type of internet connection is required to use Shadow?
There is no issue running Shadow with FTTH or very high-speed networks with a coaxial cable (FTTB). If you are on an ADSL broadband, chances are that Shadow also works; however, we can not guarantee it.
What are the minimum broadband speed requirements?
Broadband speed is one of the main elements needed to enjoy the full Shadow experience. It also requires low ping, a stable connection, and low packet loss. That is why we ask that our users use fiber or cable when using Shadow and the reason why we cannot guarantee our users a proper experience while using ADSL. To answer your question, Shadow uses a minimum bandwidth averaging from 5 to 25 Mbps, depending on the use. However, this does not mean that a speedtest above 25 Mbps guarantees a good use of Shadow (as detailed above).
Does Shadow work when my internet connection is turned off?
No, you will not be able to access your Shadow if you lose internet access. For a fiber connection, this problem is unlikely - fiber failure rate is extremely low (it does not exceed 2% for a connection older than 1 month). This may represent a barrier for some, but in all honesty, when you do not have access to the internet, do you actually use your computer? Or you are the type of person that is going to do something else seeing as your odds of being able to log into your online game are gone? Or maybe you're going to spend all your energy in making sure your ISP is re-establishing your connection?
Can I connect to Shadow from another device? A laptop? A tablet by wifi?
Yes, from any interface that has an internet connection. In the case of a WLAN connection, it will require a good Wifi (standards Wifi N or AC). We are currently making the necessary arrangements to provide software clients for all platforms. At the moment there are Android, Windows, macOS and Linux clients available, with iOS in development.
I am going abroad for several months. Can I expect to use my computer while traveling?
Of course you can! But you may see a decrease in performance, especially in terms of latency if your internet connection is bad or if you are very far from our datacenters - for example if you are going to be in South America or Asia.
Can I do a local backup of my data on Shadow?
Yes of course. And conversely you can upload your local data to Shadow, no problem.
Do you allow Torrents files to be uploaded to Shadow?
Shadow works like a normal computer, and just like your old PC, there is no system in place that prohibits downloading. That being said, we remind you that we condemn any illegal use of Shadow. None are above the law!
Can I share files / folders with friends on Shadow?
You bet you can. Sharing is caring.
Can I use Shadow with two screens?
You can not use dual screen on Shadow yet. But thanks to future updates, Shadow will be fully compatible with dual monitor configurations.
Do you guarantee stable performance?
On the technical side, we do not split graphic cards between users. So when you are launching a game on Shadow, you have a dedicated Nvidia Graphic card, just like if you have it home. It's a very different solution from what cloud computing companies are doing right now. Shadow can reach performance that no other Grid system can reach.
My image quality is it reduced compared to a local system? Is my lag increased?
No. We have developed our technology to be usable with low bandwidth (from 15Mb/s) and unnoticeable latency. We want to be different from what is usually made for cloud computing, which often deliver a low visual quality compared to physical PC. Playing on Shadow is playing on a high-performance computer.
Are download speeds faster on Shadow?
When you are on Shadow, you get a 1Gb/s download speed, even if you have a low connection at home.
Does Shadow handle 4K?
Yes. You can go up to 60 FPS in 4K UHD with Shadow.
What are the guarantees about account hacking?
With Shadow, you are the security and anti-virus handler, exactly as you would do on a regular PC. About the risk from a user to another, every Shadow user has their own environment, isolated from the others by recognised components, and dedicated hardware components. Moreover, your Shadow runs on US based servers, whose security is handled by a 24/7 dedicated team, and with the same technologies banks are using. Company proof protections effective against cyber-attacks are also setted up (firewalls against DDOS and more). Our Tier 3+ data centers are certified ISO 27001 (Secured Hosting of IT Infrastructure). Your data is way better protected in our data center than in your home.
Do you see what I'm doing on my Shadow?
Only users have access to their computer. And only they can know what there is in their computer. You are the only one who can access your account data. However, our systems monitor the server hardware component usage to control the temperature or the energy consumption of the data center.
Where is the data stored?
In our Tier 3+ dedicated and secure data centers in the US. We are under the US data protection legislation.
Can I permanently delete all my data?
Yes, just like on a regular computer.