Frequently asked Questions

Questions about Shadow? On cloud gaming? On the universe?

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Shadow

What is Shadow?

Shadow is the first full-featured, cloud-based, high-end computer. It is the only remote service that offers performance capable of competing with a high-end local PC. And with our automated hardware updates, you will never need to buy a computer again.

Is Shadow different than a traditional computer?

No. Shadow works exactly like a traditional computer, but without the hardware. You get a full Windows 10 PC equipped with high-end components. You can install the games and other software you want. And you can play, work, and enjoy the convenience of having a high-end computer with your current devices.

What is the typical Shadow configuration?

Are datacenters use the following hardware: NVIDIA GeForce GTX 1080 or P5000 video card Intel XEON processor with eight dedicated threads 12 GB RAM 256 GB dedicated storage Windows 10 Home

Internet Connection

What type of internet connection is required to use Shadow?

You can use Shadow with any internet connection, including cable, DSL, fiber, and even mobile 4G LTE.

What are the minimum broadband speed requirements?

We recommend a minimum internet speed of 15Mbps for optimal performance. Shadow automatically adapts to the available bandwidth, or you can manually select the bandwidth allocation through the Shadow app. For the optimal experience, we recommend using an ethernet connection or a 5GHz wi-fi connection.

Does Shadow work when my internet connection is turned off?

No, Shadow requires a constant internet connection to function.

Can I connect to Shadow from multiple devices?

Yes, Shadow works with nearly any device that has an internet connection. At the moment there are Windows, macOS, Android, Android TV, iOS, and Linux clients available, with tvOS in development.

Use

I am going abroad for several months. Can I expect to use Shadow while traveling?

Of course you can! But you may see a decrease in performance, especially in terms of latency if your internet connection is bad or if you are very far from your home datacenter - for example if you are going to be in South America or Asia.

Can I do a local backup of my data on Shadow?

Yes of course. And conversely you can upload your local data to Shadow, no problem.

Do you allow torrent files to be uploaded to Shadow?

Using Shadow for illegal acts is against our terms of service.

Can I share files / folders with friends on Shadow?

You bet you can. Sharing is caring.

Can I use Shadow with two screens?

You can not use dual screen on Shadow yet. This is a feature we are working on, however.

Operating System

Can I use Shadow with Linux instead of Windows as the operating system?

Shadow is sold with Windows. We are, however, working on a way for users who want to uninstall Windows and work under Linux.

Can I use the Windows activation key from my current computer to use Shadow?

No. The conditions for reusing an activation key are set by Microsoft. Usually, you have an OEM license on your current PC that can not be reused, either on Shadow or on any other machine. But don’t worry, we’ve got your back as we provide each user with a Windows license for their Shadow desktop.

Performance

Do you guarantee stable performance?

On the technical side, we do not split graphic cards between users. So when you are launching a game on Shadow, you have a dedicated Nvidia graphics card, just like if you have it home. It's a very different solution from what cloud computing companies are doing right now. Shadow can reach performance that no other grid system can reach.

Is my image quality reduced compared to a local system? Is my lag increased?

No. We have developed our technology to be usable with low bandwidth (from 15Mb/s) and unnoticeable latency. Playing on Shadow is playing on a high-performance computer.

Are download speeds faster on Shadow?

When you are on Shadow, you get a 1Gb/s download speed, even if you have a slower connection at home.

Does Shadow handle 4K?

Yes. You can go up to 60 FPS in 4K UHD with Shadow.

Technical

What kind of servers are you using?

Our technology is unique because we are using high-end graphic cards and "server-grade" hardware We have both the quality of the "server-grade" components, higher-performance than local PC components, and the performance of most powerful graphic cards on the market. Usually, servers don't have dedicated graphic cards, or only have GRID or FIREPRO cards, which don't deliver performance as good as a dedicated GPU would.

Security

What are your guarantees about account hacking?

With Shadow, you are the security and anti-virus handler, exactly as you would be on a regular PC. Every Shadow user has his/her own environment, isolated from the others by recognised components, and dedicated hardware components. Moreover, your Shadow runs on US-based servers, whose security is handled by a 24/7 dedicated team, and with the same technologies banks are using. Protections effective against cyber-attacks are also set up (firewalls against DDOS and more). Our Tier 3+ data centers are certified ISO 27001 (Secured Hosting of IT Infrastructure). Your data is likely better protected in our data center than in your home.

Do you see what I'm doing on my Shadow?

Only users have access to their computer. And only they can know what is stored in their computer. You are the only one who can access your account data. However, our systems monitor the server hardware component usage to control the temperature or the energy consumption of the data center.

Where is the data stored?

Your data is stored in our Tier 3+ dedicated and secure data centers in the US. We are under US data protection legislation.

Can I permanently delete all my data?

Yes, just like on a regular computer.

Subscription

What happens to my Shadow account if there is a problem with my credit card?

You will have the opportunity to update your payment informations and manage it from your account on shadow.tech before your data is removed from our servers.

What happens to my data if I stop my subscription?

If you are terminating your subscription, you are invited to download all your data before the end of your subscription. If you have forgotten to do so, you will be able to recover all your data through a securised link for 30 days.

For how long will you retain my Shadow data if I cancel during an introductory period?

If you cancel during your introductory period, we will delete you data immediately after the introductory period ends.

Contact

I've got some feedback and insights for you, how can I share it?

Do not hesitate to share your recommendations on our Discord. Having users' insights is always a huge value for us.

I've got some payment issues. Who should I contact?

You can contact our support team that will help you to modify your payment information.

I would like to be sponsored by Shadow. Who should I contact?

Contact us at [email protected]