Frequently asked Questions

Questions about Shadow? On cloud gaming? On the universe?

We have the answers.

Quick access:

Internet Connection

What type of internet connection is required to use Shadow?

There is no issue running Shadow with FTTH or very high-speed networks with coaxial cable (FTTB). If you are on an ADSL broadband, chances are that Shadow also works, however we can not guarantee it.

What are the minimum broadband speed requirements?

Broadband speed is one of the main elements needed to enjoy the full Shadow experience. It also requires a low ping, a stable connection and low packet loss. That is why we ask that our users use fiber or cable when using Shadow, and the reason why we can not guarantee our users a proper experience while using ADSL. To answer your question, Shadow uses a minimum bandwidth averaging from 5 to 25 Mbps, depending on the use. However, this does not mean that a speedtest above 25 Mbps guarantees a good use of Shadow (as detailed above).

Does Shadow work when my internet connection is turned off?

No, you will not be able to access your Shadow if you lose internet access. For a fiber connection, this problem is unlikely - fiber failure rate is extremely low (it does not exceed 2% for a connection older than 1 month). This may represent a barrier for some but in all honesty, when you do not have access to the internet, do you actually use your computer? Or you are the type of person that is going to do something else seeing as your odds of being able to log into your online game are gone? Or maybe you're going to spend all your energy in making sure your ISP is re-establishing your connection?

Can I connect to Shadow from another device? A laptop? A tablet by wifi?

Yes, from any interface that has an internet connection. In the case of a WLAN connection, it will require a good Wifi (standards Wifi N or AC). We are currently making the necessary arrangements to provide software clients for all platforms. At the moment there are Android, Windows, macOS and Linux clients available, with iOS in development.


I am going abroad for several months. Can I expect to use my computer while traveling?

Of course you can! But you may see a decrease in performance, especially in terms of latency if your internet connection is bad or if you are very far from our datacenters - for example if you are going to be in the South America or Asia.

Can I do a local backup of my data on Shadow?

Yes of course. And conversely upload your local data to Shadow. No problem.

Do you allow Torrents files to be uploaded to Shadow?

Shadow works like a normal computer, and just like your old PC, there is no system in place that prohibits downloading. That being said, we remind you that we condemn any illegal use of Shadow. None is above the law!

Can I share files / folders with friends on Shadow?

You bet you can. Sharing is caring.

Can I use Shadow with two screens?

You can not use dual screen on Shadow yet. But thanks to future updates, Shadow will be fully compatible with dual monitor configurations.

Operating System

Can I use Shadow with Linux instead of Windows as the operating system?

Shadow is sold with Windows. We are working on a way for users who want to uninstall Windows and work under Linux to be able to do so and will release this feature in the near future.

Can I use the Windows activation key from my current computer to use Shadow?

The conditions for reusing an activation key are set by Microsoft. Usually, you have an OEM license on your current PC that can not be reused, either on Shadow or on any other machine. But don’t worry, we’ve got your back as we provide each user with a Windows license for their Shadow desktop.


What is Shadow?

Shadow is the first full-featured cloud-based high-end computer. It is the only remote service that offers performances capable of competing with an upscale local PC. Extremely powerful, non-existent latency, exceptional display quality, Shadow offers the perfect and ultimate experience! With its automated hardware evolutions, you will never need to buy a computer again.

What is the typical Shadow configuration?

To this date we have the following: NVIDIA GeForce GTX 1080 or P5000 Intel XEON 8 dedicated threads 12GB RAM 256GB dedicated storage Windows 10 Home


Do you guarantee stable performance?

On the technical side, we do not split graphic cards between users. So when you are launching a game on Shadow, you have a dedicated Nvidia Graphic card. Just like if you have it home. It's a very different solution from what cloud computing companies are doing right now. Shadow can reach performance that no other Grid system can reach.

My image quality is it reduced compared to a local system? Is my lag increased?

No. We have developed our technology to be usable with low bandwidth (from 15Mb/s) and unoticeable latency. We want to be different from what is usually made for cloud computing, which often deliver a low visual quality compared to physical PC. Play on Shadow is playing on a high-performance computer.

Is download speed faster on Shadow?

When you are on Shadow, you get a 1Gb/s download speed, even if you have a low connection at home.

Does Shadow handle 4K?

Yes. You can go up to 60 FPS in 4K UHD with Shadow.


What kind of servers are you using?

Our technology is singular because we are using high-end graphic cards and "server grade" servers. We have both the quality of the "server grade" components, more performing and resistent than local PC components, and the performance of most powerful graphic cards on the market. Usually, servers don't have graphic cards, or only have GRID or FIREPRO cards, which don't deliver performance as good as a dedicated GPU would.


What are the guarantees about account hacking?

With Shadow, you are the security and anti-virus handler, exactly as you would do on a regular PC. About the porosity risk from a user to another, every Shadow user has his own environment, isolated from the others by recognised components, and dedicated hardware components. Moreover, your Shadow runs on US based servers, whose security is handled by a 24/24 dedicated team, and with the same technologies banks are using. Company proof protections effective against cyber-attacks are also setted up (firewalls against DDOS and more). Our Tier 3+ data centers are certified ISO 27001 (Secured Hosting of IT Infrastructure). Your data are way better protected in our data center than in your home.

Do you see what I'm doing on my Shadow?

Only users have access to their computer. And only them can know what there is in their computer. You are the only one having access to your account data. However, our system monitor the server hardware component usage, to control the temperature or the energy consumption of the data center.

Where is the data stored?

In a dedicated and secure Tier 3+ data centers in France. We are therefore subjected to French regulations on data protection.

Can I permanently delete all my data?

Yes, just like on a regular computer.


What happen to my Shadow account if there is a problem with my credit card?

You will have the opportunity to update your payment informations and manage it from your account on

What happen to my data if I stop my subscription?

If you are terminating your subscription, you are invited to download all your data before the end of your subscription. If you have forgotten to do so, you will be able to recover all your data through a securised link during 30 days.


I've got some feedbacks and insights for you, how can I share it?

Do not hesitate to share your recommendations on our Discord. Having users' insights is always a huge value for us.

I've got some payment issues. Who should I contact?

You can contact our support team that will help you to modify your payment informations.

I would like to be sponsored by Shadow. Who should I contact?

Contact us at [email protected]