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Frequently asked Questions

Shadow

Internet Connection

Operating System

Performance

Technical

Security

Subscription

Contact

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Frequently asked Questions

Shadow

What is Shadow?

Is Shadow different than a traditional computer?

What is the typical Shadow configuration?

Internet Connection

What type of internet connection is required to use Shadow?

What are the minimum broadband speed requirements?

Does Shadow work when my internet connection is turned off?

Can I connect to Shadow from multiple devices?

Use

I am going abroad for several months. Can I expect to use Shadow while traveling?

Can I do a local backup of my data on Shadow?

Do you allow torrent files to be uploaded to Shadow?

Can I share files / folders with friends on Shadow?

Can I use Shadow with two screens?

Operating System

Can I use Shadow with Linux instead of Windows as the operating system?

Can I use the Windows activation key from my current computer to use Shadow?

Performance

Do you guarantee stable performance?

Is my image quality reduced compared to a local system? Is my lag increased?

Are download speeds faster on Shadow?

Does Shadow handle 4K?

Technical

What kind of servers are you using?

Security

What are your guarantees about account hacking?

Do you see what I'm doing on my Shadow?

Where is the data stored?

Can I permanently delete all my data?

Subscription

What happens to my Shadow account if there is a problem with my credit card?

What happens to my data if I stop my subscription?

For how long will you retain my Shadow data if I cancel during an introductory period?

Contact

I've got some feedback and insights for you, how can I share it?

I've got some payment issues. Who should I contact?

I would like to be sponsored by Shadow. Who should I contact?